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Effective Communication and Service Strategies for Government Employees

Live Webinar
July 15, 2021
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour 30 minutes
Live Webinar $99 Register Now
Powering Up
  • Putting a Face on Government
  • Your Power to Make a Difference
  • Endowing Customers With Power and Choice
  • The Difference You Make
Tooling Up
  • The Power of Politeness: Civility, Cordiality, Etiquette and Humanity
  • Listening: The Key to Understanding, Building Trust and Problem Solving
  • The Power of NOW, WOW and VOWs
  • Communicating and Serving Across Platforms in 2021
Dialing Up
  • Understanding Telephone Transactions: Rapport, Reasoning, Results
  • Applying Your Voice in Myriad Modes
  • Give Voice to Customers
  • Forwarding the Action
Wrapping Up
  • Close the Case; Resolve the Issue; Thank Them for a Positive Aftertaste
  • Celebrating the Partnership


Live Webinar $99 Register Now